Ownership
Stay with the issue. Give the customer a clear next step and make sure somebody is responsible for it.
About Amevalue
Your BPO partner.
Inside the operation.
Amevalue is a Business Process Outsourcing company based in Warsaw. We build multilingual teams for customer support, sales and back-office operations, and improve the systems they work in.
Human connection. Business value.
Close enough
to care.
We work with businesses that need their support partner to understand the operation: the products, the policies, the promises made to customers and the decisions behind a good resolution.
Our work connects customer support, sales support and back-office delivery with the processes that make them consistent. That can mean building a team, organising a helpdesk, improving a complex workflow or putting careful automation around repeatable tasks.
Based in Warsaw, PolandMultilingual delivery across dozens of countries.
Experience supporting ambitious businesses
- PROTEIN.COM
How we choose to work
A standard you
can recognise.
Judgment
Understand the context. Use policy, customer intent and commercial sense together, and know when to escalate.
Clarity
Say what is included, what is possible and what needs a decision. Make the work understandable to the people relying on it.
Clear people. Clear responsibilities.
You know who
takes care of what.
We agree the actual people, responsibilities and review cadence in your scope. Here is how the work fits together.
Your support agents
Handle the agreed conversations in your tone of voice, follow your policies and keep the next action clear.
Team leadership & QA
Coordinate day-to-day delivery, coach agents, review conversation quality and own service escalations.
CX operations
Own the agreed setup, reporting and workflow improvements. Connect recurring issues to practical actions.
Your decision-maker
Approve policies, priorities and decisions outside the team’s authority. Keep product and business ownership.
The role mix depends on your package. A project-only implementation does not include an ongoing frontline team.
A practical first conversation
What would you like
us to take care of?
Tell us where you need help. We’ll discuss the requirements and a suitable next step before you commit.
People & daily delivery
I need a support team.
Discuss workload, languages and coverage. Explore the team and management scope your business needs.
Build my support teamHelpdesk & workflowsI need Gorgias expertise.
Discuss your current setup, integrations and priorities. Identify the implementation work to scope.
Discuss my Gorgias setupA conversation, with no obligation to proceed.Help me choose — take the quiz