Starting with Gorgias?
Build a workspace around your channels, stores and policies from the beginning.
Gorgias implementation & optimisation
A better Gorgias setup.
A team ready to use it.
We turn your support requirements into a configured, tested helpdesk. From a first setup to a migration or an overdue cleanup, Amevalue connects the systems and the people behind your customer experience.
Moving from another helpdesk?
Define migration coverage, test imports and agree the cutover before moving the team.
Already using Gorgias?
Untangle routing, inconsistent tags, scattered macros and unreliable handovers.
Gorgias implementation by Amevalue
Your Gorgias helpdesk.
Set up to work harder.
New setup, migration or a workspace that needs a reset. We connect your tools, organise the work and train the people using it.
Explore the implementation service01 / Audit
Start with a clear implementation plan.
We review your inbox, channels, stores and recurring customer issues. Then agree what to connect, migrate and improve.
What changes at this stageRequirements become a clear blueprint.
You get: a setup blueprint, migration scope and launch checklist.
Discuss my Gorgias setupYOUR STARTING POINT
Customer channelsEmail · chat · voice
Commerce contextOrders · returns · stores
Ownership & qualityQueues · policies · escalations
IMPLEMENTATION PREVIEW · SAMPLE DATA01 / 05
1 / 5
From configuration to daily use
A usable operation.
A proper handover.
We scope the work around your stores, team, contact volume and platform plan. Every project has explicit deliverables and launch checks.
Workspace & integrations
Channels, supported commerce connections, permissions, team access and test conversations.
Migration planning
Source review, agreed data coverage, sample migration, validation and a cutover plan. Tool limitations and fees are identified before work begins.
Routing & agent tools
Contact reasons, ticket fields, views, ownership rules, response macros and an escalation matrix.
AI & automation
Suitable rules, AI knowledge and guidance, test scenarios, human handovers and exclusions. Availability depends on your plan and integrations.
Training & documentation
Team sessions, a configuration map, operating playbook and handover materials that remain yours.
Launch & review
Agreed acceptance checks, initial quality review and a scoped post-launch support period.
Relevant operating experience
We understand the work inside the helpdesk.
Our experience with Luxusbetten24 includes Gorgias email support, returns, complaints, phone conversations and coordination with manufacturers. That operational context informs how we design a workspace for the people using it.
Scope your implementationAmevalue provides independent implementation services. Gorgias subscriptions, usage charges and third-party migration fees are separate unless expressly included. Vendor certification or partnership is not implied.
Put the process to work
One ticket.
See what happens next.
Choose a situation and follow it through a sample workflow. The logic changes with the conversation.
Incoming conversationSample
“My parcel says delivered, but it hasn’t arrived. Can you check?”
Read the contextMessage + customer history
01Classify the reasonDelivery issue
02Route to an ownerShipping support
03Apply the right boundaryHuman investigation
04Your next action will appear here after the ticket moves through the workflow.
Interactive example using sample data. No live helpdesk connection or customer data.
A practical first conversation
What would you like
us to take care of?
Tell us where you need help. We’ll discuss the requirements and a suitable next step before you commit.
People & daily delivery
I need a support team.
Discuss workload, languages and coverage. Explore the team and management scope your business needs.
Build my support teamHelpdesk & workflowsI need Gorgias expertise.
Discuss your current setup, integrations and priorities. Identify the implementation work to scope.
Discuss my Gorgias setupA conversation, with no obligation to proceed.Help me choose — take the quiz