Pricing & packages
Choose the kind of help you need. We’ll shape the coverage, responsibilities and price around your operation, with the details set out before you commit.
For a new Gorgias setup, helpdesk migration or an existing operation that needs structure.
For businesses ready to hand over customer conversations to a dedicated, managed team.
For businesses that want one partner to run the team and improve the systems behind it.
Conversation volume, handling complexity, languages, operating hours, channels and the level of operational ownership. Onboarding, management, tools and any out-of-scope work are identified in the proposal.
We quote each engagement individually, so you can compare the actual coverage and responsibilities.
Find your support setup
Tell us what your operation needs. Get a package recommendation and send the complete brief for a personal quote.
Choose the main outcome you want. We’ll recommend a starting package.
Know exactly what you’re buying
These are the service frameworks we build from. Your proposal names the actual deliverables, people, service hours and commercial terms.
You have the people. You need a workable system.
A defined implementation project
Map your channels, stores, languages, contact reasons and current bottlenecks. Agree which integrations, data and workflows belong in the project, with acceptance checks for each deliverable.
Build the agreed connections, fields, views, routing and agent macros. Validate permissions, sample conversations and exception paths. Include migration or AI configuration when specified in the project scope.
Walk your team through the configuration, response playbook and escalation rules. Hand over documentation and the launch checklist, with responsibilities and any post-launch support window agreed in advance.
Ongoing customer-facing agents and day-to-day management are not included in this project package.
Discuss this scopeYou need a team to take ownership of customer conversations.
A managed team on a monthly scope
Recruit for your language mix, markets, experience level and service schedule. Train on your products, tone of voice, policies and systems, then calibrate responses against representative customer scenarios.
Own the agreed email, chat, voice, social or marketplace workload. Handle product questions, orders, returns and complaints, including approved sales support or order administration where scoped.
A named operational contact coordinates team leadership, quality sampling, coaching and service reporting. Your proposal defines service targets, reporting cadence, escalation authority and how changes in workload are handled.
Major helpdesk rebuilds, migrations and ongoing automation development are separate projects unless expressly included.
Discuss this scopeYou want the team and the operating system managed together.
Support delivery + ongoing operational improvement
Include the agreed dedicated capacity, brand onboarding, daily delivery, management, coaching and reporting.
Keep routing, response macros, contact classification and reporting aligned with the way your business operates. Review agreed AI and automation workflows, test exceptions and maintain a clear route to a person.
Turn recurring contacts, quality findings and operational friction into a prioritised action list. Assign owners, review progress and validate changes within the improvement capacity agreed in your plan.
Improvement capacity is agreed in the scope. Large migrations, custom integrations and major new channels may require a separate project.
Discuss this scopeHelpdesk subscriptions, AI usage, telephony and paid migration tools are not bundled by default. Extended coverage, additional languages and custom integrations are priced against the actual requirement.
You provide approved policies, product knowledge, appropriate system access and a contact for decisions outside the team’s authority.
Choose experience for the work
Email, chat and social support using approved guidance.
Voice, sales support, complex conversations and reporting.
Escalations, script development, coaching and quality ownership.
We propose the role mix after reviewing complexity and coverage. Seniority does not replace a clear staffing and management scope.
Compare the scope
Choose what matters most. Compare the same responsibility across all three packages.
A defined project
We deliver an implementation project and prepare your people to use it.
A managed team
Our team owns the customer workload and channels you agree with us.
Team + operational improvement
One partner runs the agreed workload and improves the processes behind it.
Your agreement defines the final deliverables, staffing, service levels and commercial terms.
The practical details
A practical first conversation
Tell us where you need help. We’ll discuss the requirements and a suitable next step before you commit.
Discuss workload, languages and coverage. Explore the team and management scope your business needs.
Build my support teamHelpdesk & workflowsDiscuss your current setup, integrations and priorities. Identify the implementation work to scope.
Discuss my Gorgias setup